POLICIES
Our Commitment to You
1
Your satisfaction matters. If you have concerns about your results, please contact us within 24 hours of your appointment so we can evaluate and provide guidance. Most issues can be resolved quickly with proper aftercare or adjustments.
Scheduling & Timing
2
To ensure optimal results:
Signature, Express, and Group Glows should be scheduled 1–2 days before travel or events
Bridal & Event Glow services should be scheduled 2–3 weeks in advance
Appointments are required — no walk-ins.
Cancellations & Rescheduling
3
We kindly request at least 24 hours notice for changes.
Late cancellations may incur a fee
Missed appointments may require prepayment for future bookings
Repeated last-minute changes may limit booking privileges
This allows us to serve all clients fairly.
Arrival & Appointment Readiness
4
Please be ready at your scheduled time.
Because this is a mobile service, delays may impact subsequent appointments. If you are not prepared upon arrival, the appointment may need to be shortened or rescheduled.
Preparation instructions are provided in advance and should be followed for best results.
Mobile Service Requirements
5
Clients must provide:
Adequate indoor space for setup
A clean, safe environment
Proper ventilation
The Glow Method Spray Tan reserves the right to decline service if conditions are unsuitable.
Health & Safety Disclosure
6
Please notify us in advance if you have:
Skin conditions or sensitivities
Allergies
Recent cosmetic procedures
Pregnancy
Use of retinoids or Accutane
Open wounds or irritation
Service may be postponed if skin is not in suitable condition.
Previous Tan Removal
7
For best results, all previous spray tan or self-tanner residue should be removed prior to your appointment. Remaining color may cause uneven development or buildup.
Clothing & Comfort
8
You may wear dark or older undergarments/swimwear during the session, or choose minimal coverage if comfortable. Male clients must wear undergarments or swim trunks.
Your privacy and comfort are always respected.
Age Requirement
9
Clients under 18 must have consent from a parent or legal guardian and must wear appropriate garments during the session.
Membership Policies
10
Radiance Membership benefits are subject to availability and responsible scheduling. Sessions are recommended every 10–15 days for optimal results. Membership fees are billed monthly and are non-refundable.
Personal Property
11
The Glow Method is not responsible for lost or damaged personal items during the appointment.
Right to Refuse Service
12
We reserve the right to decline or discontinue service if:
Safety concerns arise
Skin condition is unsuitable
Policies are repeatedly violated
Environment is not appropriate for service
TRAVEL FEE
13
The Glow Method Spray Tan is a luxury mobile service, and we travel to you for your appointment.
Travel within 15 miles of our service starting location is included in your appointment.
A travel fee will apply for locations outside this area:
0–15 miles: Included
15–25 miles: $10 travel fee
25+ miles: $25+ travel fee depending on distance
Travel fees will always be communicated before your appointment.
Policy Updates
14
Policies may be updated as needed. Continued booking indicates acceptance of the most current version.
Questions?
We’re always happy to help.
Contact us before your appointment if you are unsure about preparation, timing, or suitability.